Large Automobile Sales Conglomerate uses Sequel to integrate ServiceNow with existing IAM tools

Customer Snapshot

  • Client is changing the way car dealers, manufacturers and individuals think about buying and selling cars, because they believe in matching the right cars to the right drivers.
  • Client is a merger of several Auto companies of varying sizes. With that said there are many companies with recruits getting onboarded everyday who need access to applications.
  • IAM web service layer is used to provide access to employees in the organization. It is a RESTful web service which is developed by client’s IAM engineering team.
  • Oauth 2.0 secures IAM service layer and accessible from everywhere i.e both internal network and external network.
Automobile Sales

Problem Statement

  • Application owners and support team members are managing application access through OIM UI.
  • OIM UI has a slow response when support team members are accessing the UI.
  • There are many pending requests going to back log due to overwhelming requests.

Technology Used

  • RESTful webservice
  • JavaScript
  • ServiceNow
  • OIM
  • Integration with w/ existing Okta solutions

Implemented Solution

  • Designed a form for end users to request access to applications
  • Built tables to manage applications, their entitlements, categories in SNOW
  • SNOW plays the role of Oauth client and will request access to applications.
  • Resource server is the IAM Restful webservices that represent the protected resources owned by end user. They require a valid Oauth token to serve information back to SNOW.
  • Oauth server is responsible for authenticating the end user and for issuing and validating Oauth tokens.
  • Built Rest messages and workflow in SNOW to communicate between SNOW and IAM.

Benefits of the Solution

  • Quick responses to end users
  • Immediate access to users to requested applications.
  • Gives application owners valuable time back to work on development of their applications
  • Quicker approvals to application access.

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